The States of Guernsey has released a Digital Strategy that aims to 'make all our lives easier and straightforward.'
Guernsey's government wants 75% of public interactions and 80% of payments to be online by 2029.
It says this will make government services more secure, accessible, and user-friendly while improving decision-making and public service delivery.
The States say 'appropriate levels' of customer-facing services will remain available for those who need or prefer them.
The success of the strategy will be assessed using key performance indicators (KPIs).
Policy & Resources Committee’s Digital Sponsor, Deputy Bob Murray says they want to improve the community’s interactions with the States.
“This new Digital Strategy is now setting the direction for the States of Guernsey to realise its digital goals.
"Digitisation is key for us as a government to improve and succeed, which is why it was included in the Government Work Plan.
"Progress has focused on building the right foundation to define what we want in the Digital Strategy and we are confident it has set the right direction for our development to deliver solutions which will improve the community’s interactions with the States.”
The States Chief Digital and Information Officer Gé Drossaert says the strategy will help the Bailiwick to flourish in a digital age.
“The term digital no longer means just an IT system. Instead, it is an enabler for our whole community.
"Digital, therefore, is not just about technology, it is about transforming the way islanders live, connect and work.
"We recognise that many people feel upgrades to the States’ digital offering are long overdue.
"This is why we have developed this robust strategy, tracking against some ambitious KPIs, to ensure smart, people-first digital services are developed and deployed as soon as possible.
"Put simply, we want our digital offering to make all our lives easier and straightforward.”
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